The Government Digital Service (GDS) says the GOV.UK Pay platform has now processed more than £8 billion in transactions since its launch in 2016 and is poised for further growth in 2026-27.
GOV.UK Pay’s senior performance team has forecast a 25 percent year-on-year increase in the number of public services using the platform to take payments, alongside an 18 percent rise in transaction volume over the same period.
Since its inception, GOV.UK Pay has supported more than 570 public sector organisations and processed over 120 million individual transactions across more than 1,500 services, ranging from passport applications to local council payments.
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In a blog post, GDS highlighted the role of robust data-driven decision-making in guiding the service’s evolution, using insights from user behaviour and service performance to refine product features and improve both payer and public sector user experiences.
A set of core objectives underpin the programme’s development, including diversifying payment options, enhancing usability, improving service management tools, and maintaining a secure, resilient, and cost-efficient platform.
Looking ahead, GOV.UK Pay’s roadmap includes introducing new payment methods, with procurement activity already under way to enable pay-by-bank (open banking) capabilities, alongside other enhancements designed to broaden access and convenience.
