After years of complaints about long hold times, repeated form-filling and slow processes, ministers are turning to private sector expertise and AI to modernise how people contact government. DVLA is up first.
Digital identity news from around the world.
York-based supplier appointed sole provider for Ministry of Defence software procurement, strengthening its growing footprint across the UK public sector.
Ministers have dropped plans to make digital identity cards compulsory for workers after criticism from civil liberties groups and political opponents.
Government departments are under pressure to achieve more with less, while still delivering quality training. Lawrie Day, founder and CEO at Cognitas Global, explains why in the public sector, it’s not enough to say someone is ready just because they finished an online module. He argues that only immersive training can offer real experiences, behavioural insights, and practical learning that an LMS just can’t deliver.
The UK government’s definitive guide for public project delivery has been named HM Treasury’s Innovation of the Year 2025.
Digital transformation in government increasingly depends on how well organisations source, share and use data. Here, Steve Whiting, CEO of Agile, reflected on technology convergence, collaboration across government, and the foundations needed to deploy data and AI safely at scale.
The UK government bodies are moving faster and thinking bigger than the private sector when it comes to agentic AI, using it to redesign citizen services rather than simply cut costs, says ServiceNow exec.
Gigi Schumm, SVP of threat intelligence at Securonix, reflects on a 45-year career in technology, the realities women still face in cybersecurity, and why curiosity, adaptability and giving yourself time are essential for long-term success.
AJ Thompson of Northdoor says school closures and council data losses show cybercrime is now directly undermining public services.
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Think Digital Identity and Cybersecurity for Government will see the convergence of two of its popular conferences . There will be the usual packed agenda focusing on the latest developments, insight and initiatives across both central government departments and local government organisations.
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Data is now the number one asset for public sector organisations wishing to transform outcomes for citizens, and there is huge excitement about the possibilities. Government has been increasingly active in furthering the use of data and AI, and consulting on a new pro-innovation regulatory framework.
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