As councils face rising demand, tighter budgets and growing service complexity, AI is reshaping the local government contact centre – not to replace human agents, but to give them the insight, context and tools they need to deliver faster, fairer and more responsive support for citizens, says Afshin Attari, senior director of public sector at Exponential-e.
Government efficiency is back at the top of the agenda, but a narrow focus on cost risks missing the real sources of waste. Emma Charles, Industry Director for Government, Hitachi Solutions says that to make lasting gains, government must rethink how work is designed, not just how cheaply it is delivered.
Barnsley has been selected as the UK’s first Tech Town under a new government-backed initiative to accelerate the use of AI in public services, skills and local business.
DWP has published its long-term data strategy, setting out a plan to transform how it manages and uses data to improve services, cut costs and drive better policy insight by the end of the decade.
The tech firm will lead a major modernisation programme at HMRC aimed at upgrading core tax platforms and improving digital services for millions of taxpayers.
Digital identity news from around the world.
The ONS is embedding security within digital delivery through Secure by Design, transforming cyber resilience from a technical function into an organisation-wide culture.
The National Physical Laboratory will establish a new national centre with the aim of strengthening trust, safety and assurance in AI.
The investment in AI, automation and national digital platforms puts technology at the heart of police reform.
A new AI fellowship programme backed by Meta and partnerships with Anthropic and the Alan Turing Institute marks the next phase of the government’s strategy to embed private sector and academic expertise inside Whitehall.
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