Pegasystems is to provide the new digital platform for the UK’s government’s new unified armed forces recruitment organisation.
Pega’s gen AI Blueprint solution for rapid app development will be a key element of the new Armed Forces Recruiting Service, which aims to cut red tape and transform the way people sign up to serve.
Selected under the Prime Contract awarded to Serco Plc, Pega’s platform for customer service, workflow automation, and gen AI-powered decisioning, will enable the Royal Navy, the British Army, and the Royal Air Force (RAF) to have a joint recruitment service.
Building on Pega’s experience of delivering the current digital recruiting platform for the Royal Navy and RAF, the company will deliver a tri-service digital platform. The company said the integrated platform will streamline the entire recruitment journey, from initial candidate engagement through to successful enlistment and into basic training. This digital transformation will enhance candidate experience, improve assessment efficiency, and support the MOD’s strategic workforce objectives across all three services.
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As part of the delivery, the digital solution will leverage Pega GenAI Blueprint capabilities with industry best practices to rapidly build new applications. This approach enables “swift deployment of recruitment services while ensuring consistency across all three services.”
The Armed Forces Recruitment Service (AFRS) is a partnership between the Ministry of Defence and TEAM Serco, collaborating on recruitment for both regular and reserve forces into Phase 1 training to achieve workforce demands of each of the Armed Forces.
“Pega delivering this strategically important digital capability for the UK’s Armed Forces builds upon our established partnership with the UK Ministry of Defence,” said Alan Trefler, founder and CEO, Pega.
“The Pega Platform will directly support the achievement of military recruiting targets across defence – a critical component of national security objectives. Our proven experience in this sector positions us to address the complex challenges of military recruitment, to meet the specific requirements of each service branch.”
