Some good news at last? The public sector is making progress on its digital transformation journey – with the vast majority saying it’s citizen demand that’s driving the pace.
That’s it’s own view, at least – with 70% of respondents believe citizen communication will improve through implementation of enabling digital technologies, based on findings come from a so-say ‘State of the Digital Nation‘ report from public sector digital transformation specialist Agilisys and website Digital By Default News.
The study says no less than 91% of public sector respondents think their service delivery would benefit from digital, while an equally high 86% said they thought their customer service delivery would also improve.
Of the 463 organisations surveyed, 40% said they not only had a clear vision for digital, but had already started digital service provision.
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Just 3% said they hadn’t yet started their digital journey and the majority, 57%, said there has been good progress, while another 22% said their vision for digital was fully defined and understood, and a further 27% said that it was defined “but not fully understood”.
Organisations recognised that digital offers significant benefits, and are incorporating it into their overall strategies. More than half (65%) said they considered it among their top priorities and 13% named it their absolute top priority.
Go here to find out more about the study and its findings.
