The Digital Marketplace Contenders, 19: Tecknuovo

New G-Cloud entrant Tecknuovo is a DevOps resourcing management consultancy that claims it applies the same principles that guide DevOps to everything it does: Collaborate, Innovate, Adapt – and Deliver

Posted 10 July 2018 by Gary Flood

Based in the capital’s Borough High Street, Tecknuovo is a new style of  set up, it claims, to better reflect the kind of cultural approach emerging from cutting-edge development teams traditional suppliers ‘don’t get’. Intrigued, we sat down with its Director & Co-founder, Kieran Blackstone, to find out more.

Welcome to the Digital Marketplace Contenders, Kieran. Let’s start by you telling us about your company; what is your value proposition?

We apply the principles of DevOps culture to everything we do: therefore, when we help our customers to solve their problems, we don’t just look at the technical and skill requirements, but also the need for cultural and process change. Being a medium-sized company, Tecknuovo is nimble, flexible and responsive. We believe in quality and value. And as a contributor to the DevOps and Cloud community, we also have access to the best specialist resources required to provide high-quality support services that enable our customers to deliver transformation and realise the benefits, be that in the public or private sector.

Our value proposition, in short, is to enable and facilitate digital transformation that lasts. As part of our service delivery, we embed ourselves into our customer’s established teams so that knowledge can be retained. Furthermore, we give our customers access to Thought Leaders and Subject Matter Experts who can train and coach in-house staff.

Sounds interesting. What is the relevance of this for the public sector?

The benefits of digital transformation are well publicised: lower operational costs, faster delivery, fewer defects, better security, leaner teams, higher quality services, agile delivery – the list goes on. However, our experience taught us that it’s not often straight-forward for UK public sector organisations to realise these benefits and efficiencies.

Actually, that’s true for both the private and public sectors – both face similar issues and challenges such as budget constraints, legacy systems, staff retention, lack of the right capabilities, etc. Based on our extensive private sector experience, we believe by adopting DevOps good practices, we think we can help the public sector to solve not only the technical challenges but also cultural and process related issues. I think there is a real gain for the public sector from co-delivery, as we can create a high-performing and proactive workforce with staff who ‘build it and run it’. A good place to look at what we can do for public sector clients would be here, and we also talk about our digital transformation work here.

Why are you on The Digital Marketplace now, and what do you hope to achieve?

We want to be part of the wider public sector transformation journey in delivering high-quality citizen-centric public services in a cost-effective way. Tecknuovo is a little different to other consultancies, in that we hope to use our experience and know-how in create a community of technical experts to support the Public Sector in building its own community of world-class DevOps and WebOps professionals that can foster creativity and innovation, as well as deliver true digital transformation and realise all the associated benefits.

I hope that being on G-Cloud 10 means that we can increase our presence in the public sector through providing high-quality, cost effective consultancy services by tapping into our extensive pool of specialists to work in partnership and collaboration with our customers to enable continuous capabilities development and delivery improvement in the public sector.

If ThinkDigitalPartners.com came back to talk to you in a year, what would you like to be able to say you’d achieved in the public sector?

I’d like to be able to say that we’ve enabled sustainable transformation in several public sector environments. Our co-delivery approach has been a successful catalyst for change in the private sector – it would be great to be able to say the same about the public sector after such a short time.

It would also, of course, be very rewarding to have contributed towards the build and delivery of a digital service used by millions of people. One that has saved the UK tax payer money, improved customer experience and freed up resource to focus on further innovation.

I’m sure you will be able to, and we’ll take you up on it! Thanks for your time, Mr Blackstone.