DWP Digital has completed the migration of its pension-services customer-management platform to Oracle Cloud Infrastructure (OCI). It is part of efforts by DWP to transform how it supports more than 13 million pension claimants and processes over £287 billion in benefits each year.
In its announcement, the department said it has “taken a major step to modernise and scale its pension services by migrating its customer management platform to Oracle Cloud Infrastructure (OCI).”
With the shift away from legacy on premise systems, DWP wants to enhance the resilience, security and performance of its high-volume workloads, ensuring critical systems stand up to demand.
The department said that OCI’s flexible computing environment gives teams greater ability to adapt to changing operational needs and integrate emerging technologies such as artificial intelligence (AI).
As the release noted, “OCI provides DWP Digital with secure, flexible computing resources, allowing the department to quickly adapt to changing needs and incorporate new technologies – such as artificial intelligence – into its customer systems.”
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The platform is expected to accelerate the rollout of new features and streamline workflows across customer-service and finance functions, contributing to faster claims processing and an improved experience for citizens.
DWP Digital added that “migrating to the cloud also empowers DWP Digital teams to bring new features and services online faster and more efficiently, supporting continuous improvement while achieving significant cost savings and operational benefits.”
Context for Government Digital Transformation
The department’s cloud investment aligns with a wider push across Whitehall to address technical debt. A 2025 review of DWP’s technology estate highlighted that roughly 70 percent of its caseload was still handled on legacy systems – a challenge the department has committed to addressing through modern platforms and a “risk-based approach” to new IT investment.
Progress at DWP also reflects broader government findings: the State of Digital Government Review reported that 47 percent of central-government services still rely on nondigital channels, underscoring the need for accelerated transformation.
With OCI forming a core part of its pension-services infrastructure, DWP Digital says it is “building a future-ready platform that increases efficiency, reduces costs, and delivers a higher standard of service to UK pensioners.”
