The UK Cabinet Office has brought Celonis on board to help improve the efficiency of some of its internal processes, including talent acquisition.
Shared Services for Government in the UK is consolidating its background computer systems for 18 departments and over 100 ALBs (Arm’s Length Bodies) into five shared service centres. The new centres will ultimately provide back office services for around half a million civil servants, as well as around 230,000 military personnel (including reservists) and around a million veterans. The need to coordinate across departments and navigate the use of legacy systems, which are being phased out, make this an especially complex operation.
As part of the project, the Cabinet Office is collaborating with Celonis, which is a specialist in process mining and process intelligence, to support the Shared Services for Government in streamlining and replacing around 286 siloed departmental-based legacy IT systems.
For example, the Cabinet Office will use the Celonis process intelligence platform to improve the processes for onboarding new civil servants, with the goal of getting new joiners up to speed more quickly. Celonis said it will enable the team to identify any anomalies, roadblocks or out-of-date processes, which can be fixed or removed. It will also highlight how cross-departmental processes can be optimised by providing recommendations on best practices, presenting clear visualisation of process data collected across government.
“It is essential that government operations run smoothly without being bogged down by inefficient processes,” said Rupal Karia, country leader UK&I at Celonis. “We are proud to collaborate with the Cabinet Office on this project, ensuring they can swiftly and efficiently onboard new civil servants, streamline their background computing systems, and receive independent advice on operational practices.”
