Editorial

Meeting the challenge: Transforming property and facilities management amidst the UK housing crisis

In the face of the current UK housing crisis, where a staggering 90,000 homes are urgently needed each year to meet the increase in demand, the role of repairs and asset maintenance on property becomes increasingly critical. David Webb, Totalmobile’s managing director for property and facilities, acknowledges the severity of the situation and underscores the importance of adopting a comprehensive approach to effectively address this pressing issue.

Posted 15 February 2024 by Christine Horton


Prioritising asset management to manage regulatory pressures

Housing providers grapple with the imperative of prompt repairs and maintenance to meet the needs of their residents and regulatory requirements. The demand for suitable housing is not just a numbers game; it’s about ensuring the existing properties are well-maintained and comply with strict regulations. In recognising these priorities, housing providers must reevaluate their strategies. By investing in innovative technology that can schedule regular inspections and provide predictive maintenance, housing providers can not only proactively address issues before they arise, therefore reducing the risk of non-compliance with regulations, but optimise their resources and budget allocation. By strategically distributing funds to critical maintenance projects and prioritising high-impact repairs, providers can enhance the overall quality of their properties, efficiency of operations and ensure the safety and well-being of their residents.

Avoiding emergency responses: a strategic shift

The traditional approach to reactive repairs in property management is no longer practical, both operationally and economically. Property management practices are now evolving towards a more proactive and holistic model. The new approach places emphasis on preventive maintenance and frequent communication with residents to ensure a secure and safe home. By prioritising resident well-being and compliance with regulations such as AWAABS law, property managers can create healthier living environments and reduce the risk of costly repairs in the long run. The integration of modern technologies, including smart sensors and digital management tools, can also boost the efficiency and effectiveness of property management practices. This strategic shift is not only more cost-effective in the long run but also aligns with the long-term sustainability of housing assets.

Decarbonisation fund challenges: realistic property updates require more

While the social housing decarbonisation fund has been introduced as a step towards sustainable housing, more funding will be required to meet the needs in this market. Property updates also need to encompass more than decarbonisation, to address the needs of residents and to deliver on overall property enhancements and modernisation objectives. By recognising these broader needs, we can develop housing solutions that are truly sustainable and foster thriving communities in the future.

Technology as the answer to complex problems

With property and repair challenges growing in complexity, technology will play a pivotal role in transforming the sector efficiently, and quickly. By using tools such as Internet of Things (IoT) devices and cloud-based platforms, organisations can monitor assets in real time and improve decision-making, leading to a reduction in downtime and unexpected disruptions to operations.

Integrating artificial intelligence and machine learning will also be key to enable more accurate forecasting of maintenance needs and energy consumption, leading to much-needed cost savings and improved sustainability practices to reach environmental targets. Staying at the forefront of technological advancements is crucial if organisations want to remain competitive, compliant and deliver exceptional service in today’s challenging landscape.

Data-driven decision making for optimal resource allocation

In the era of big data, utilising analytics is essential for housing providers. Data-driven decision-making ensures efficient resource distribution, directing maintenance and repair activities promptly to where they are most required. By incorporating data analytics into resource allocation, it paves the way for smarter investments, enhanced sustainability, and improved tenant experiences. By harnessing the power of data, housing providers will unlock the game-changing ability to navigate the housing and property sector with flexibility, accuracy, and foresight.

Conclusion: A holistic approach for sustainable housing solutions

To tackle the UK housing crisis effectively, it is essential to adopt a holistic strategy that looks beyond just numbers and delves into the fundamental aspects of property repairs and maintenance. Regular upkeep plays a pivotal role in ensuring that housing remains safe and comfortable for inhabitants. Moreover, strategic asset management, focused on maintaining and increasing property value over time, is crucial for long-term sustainability.

Furthermore, the integration of technology is essential in housing management. Whether through energy-efficient smart home systems or user-friendly digital platforms for efficient maintenance requests, technology offers rapid and innovative solutions to elevate housing services. Proactive implementation of these advancements can address present housing challenges while establishing a sustainable and effective housing environment for future generations.

Event Logo

If you are interested in this article, why not register to attend our Think Digital Government conference, where digital leaders tackle the most pressing issues facing government today.


Register Now