ServiceNow names first global head of public sector

Former CIO of US Army joins ServiceNow to accelerate digital transformation in its global public sector business

Posted 16 March 2023 by Christine Horton

ServiceNow has appointed Dr. Raj Iyer to the newly created role of global head of public sector.

He will lead the growth of markets across the global public sector, with a particular focus on Australia, Canada, France, Germany, Japan, the UK and the US. 

Iyer, who was previously the US Army’s first-ever civilian chief information officer, brings more than 30 years of tech experience in both the private and government sectors. In his role at the Army, he managed a $16 billion annual IT budget and led the global digital transformation of the largest military branch in the US.

 “It should go without saying: when governments work, the world works. That’s why we need to recognize that ServiceNow’s role in this global industry has never been more critical,” said Bill McDermott, chairman and CEO of ServiceNow.

“Raj is the best of the best. He’s the perfect leader to accelerate the mission critical nature of the work we do with governments around the world, to transform experiences for employees, service members, and citizens.” 

Transforming government

“We have a huge opportunity to truly transform the public sector through cloud-based digital technologies,” said Iyer. “ServiceNow has the biggest vision for digital transformation at the scale of government, and I’m thrilled to join a company that is equally as passionate and excited about the potential for change as ServiceNow. It has never been easier to leverage the power of a platform like ServiceNow to truly transform how governments serve their citizens.”  

In the past year, ServiceNow says it has seen strong momentum in the global public sector. It has recently closed deals with federal and other agencies including the US Federal Aviation Administration and the Defense Logistics Agency; the Department for Environment, Food & Rural Affairs and the Crown Commercial Service in the UK; and Australia’s New South Wales (NSW) Rural Fire Service; among others.

Elsewhere, digital identity and verification firm Socure has announced that Ayesha Prakash has joined as head of public sector partnerships. Prakash will report to Matt Thompson, Socure’s general manager of public sector solutions.