ServiceNow has signed a new Memorandum of Understanding (MOU) with Crown Commercial Service (CCS) to provide access to ServiceNow’s platform across national and local government.
The MOU sees ServiceNow extend its relationship with public sector organisations, including the Department of Environment Food and Rural Affairs (DEFRA), HMRC, Ministry of Justice and NHS Digital.
The agreement will offer customers access to competitive rates, discounts and a range of commercial benefits.
In 2021/22, CCS helped the public sector achieve commercial benefits in support of public services equal to £2.8 billion.
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“This partnership with ServiceNow will create an environment where agility and flexibility are valued and promoted, improving civil servant and colleagues’ engagement and retention,” said Philip Orumwense CBE, commercial director and chief technology procurement officer at Crown Commercial Service.
“It will allow government and the wider public sector customers access to a range of competitive rates and discounts across their technology platform whilst supporting the digital transformation of the UK’s public sector. It will also ensure the creation of a government-wide community that will foster greater collaboration for all.”
Delivering skills and innovation
The MOU also means those working in government will be offered priority places on ServiceNow’s degree apprenticeships and a ServiceNow workplace development programme. It follows its recent announcement of RiseUp with ServiceNow, a global programme designed to skill one million people on the company’s platform by 2024.
“We would like this partnership with CCS to provide a platform for everyone in government to cross-pollinate ideas and skills,” said Jordi Ferrer VP and general manager of ServiceNow UK&I. “By creating a Centre of Excellence for Government, we will build a sustainable ecosystem of innovation with future-proofed digital skills. Through the rapid infusion of our external expertise, we can support agility and flexibility, to help government deliver more innovation and better services.”
