GDS awards third contract to Experian for government’s new digital identity service

In addition to the £7 million contract, GDS awarded previous contracts to Experian worth £11 million to work on the GOV.UK One Login programme

Posted 4 January 2023 by Christine Horton

The Government Digital Service (GDS) has awarded Experian a third contract to participate in its digital identity programme, now called GOV.UK One Login.

The company has won this latest two-year, £7 million contract to provide a cloud software solution to provide knowledge based verification questions to users and validated responses to GDS, reported UK Authority.

GDS has previously awarded two earlier contracts to Experian with a combined value of £11 million. The contracts were for identity fraud checks worth up to £9.1 million and email and phone validation up to £1.9 million.

In July 2022, GDS published two identity verification software contracts, both awarded to iProov for two years. The first for official document checking through mobile apps is worth up to £11.59 million and the second for biometric checks is worth up to £5.87 million.

In April 2022, GDS selected Deloitte to support the delivery of One Login in a two-year contract worth almost £11 million. Deloitte was also picked in February to deliver a new £4.8 million smartphone app that will integrate with the wider One Login programme.

Onboarding the new service

It was reported in November 2022 that GDS had awarded a total of £23.1 million in contracts to provide technical and support to the One Login service. This represents an overall rise of 46 percent on the original spending of £15.75 million.

“It is a critical time for the programme and the buyer requires the Supplier to continue providing teams for outcome-based pieces of work,” said GDS in a procurement notice. “The current contract value is nearly exhausted, and we therefore wish to uplift the value to continue delivery during this critical time.”

GDS is currently in conversation with government departments about onboarding the new identity service. These include HM Land Registry’s Sign your mortgage deed service, the Driver and Vehicle Standards Agency (DVSA)’s apply for vehicle operating licence and Social Work England.

“We’ve commenced with much energy our engagement across all of central government to have a dialogue with them about when it will be right for them to onboard within our current funding period. So that by 2025, we will have achieved an ambition of approximately 145 services onboarding,” said Liz Ridler, head of strategy, policy and engagement digital identity at GDS.