Editorial

CCS and Salesforce sign MoU

Crown Commercial Service signs new Memorandum of Understanding with Salesforce to help accelerate transformation of public services

Posted 3 August 2022 by Christine Horton


Crown Commercial Service (CCS) has signed a Memorandum of Understanding (MOU) with CRM giant Salesforce to make it easier and more cost efficient for the UK public sector to take advantage of Salesforce products and solutions.

The MOU includes a discount on licences (Salesforce, Mulesoft, Tableau & Slack) and services for eligible UK public sector bodies, including health bodies. It covers free experimentation projects, so that eligible bodies can test and learn how Salesforce solutions can be used to meet their requirements and direct access to a panel of Salesforce’s SME implementation partners.

There is also discounted training and support and a discounted trial of Salesforce’s Net Zero Cloud, supporting the UK government’s drive towards Net Zero.

Philip Orumwense CBE, commercial director and chief technology procurement officer at Crown Commercial Service said the MOU “will allow UK public sector customers to access a competitive baseline of pricing by recognising our aggregated public sector spend; and ensures a cost effective marketplace with access to best of breed solutions for each requirement. The Agreement will further ensure increased collaboration and aggregation of Government and Wider Public Sector spend to achieve increased automation, forecasting, reporting and customer engagement management tools.”

In 2021/22 CCS helped the UK public sector achieve commercial benefits of almost £3 billion – supporting world-class public services that offer best value for taxpayers.

Salesforce provides public sector organisations with relationship management, case management, collaboration, and analytics, on a low- code platform. This enables public servants to gain a holistic view of citizens preferences, requirements and previous interactions. Salesforce’s cloud technology has been implemented across numerous public sector organisations in the UK and around the world, enabling them to streamline public services, maximise cost effectiveness and, ultimately, improve the citizen experience.

“From vaccine distribution to call centre operations, governments have seen at first-hand the power of what our technology can do for them and their citizens: delivering high quality digital services, driving efficiencies and cost-effectiveness,” said Gavin Patterson, president and chief revenue officer, Salesforce.

“At Salesforce we’re delighted that the MOU will support the work of our thriving ecosystem of UK SMEs who provide vital implementation and training support to public bodies. We’re also proud to continue to build on our track record of enabling public service teams to deliver more, faster.”