Three quarters of CIOs struggle to unlock data insights within their organisation

While 78 percent of businesses realise the value of digital transformation, only a quarter are using data to drive business strategy

Posted 1 December 2021 by Christine Horton

While almost all (98 percent) of CIOs say that the pandemic accelerated their organisation’s digital transformation plans, as many as three quarters are unable to unlock their data to drive a successful digital transformation.

Those are the findings from the 2021 Global CIO Survey commissioned by digital transformation and cloud managed services provider, Logicalis.  

The survey, covering 1,000 CIOs from around the world, finds that although organisations are pushing to accelerate their digital transformation plans, 75 percent admit their organisation is struggling to unlock the value of their data.

The study also reveals that fewer than half of respondents (48 percent) use data to increase speed and agility in their operations, and only a quarter of respondents use data to drive overall business strategy.

Critical competitive advantage

The most popular area for digital transformation was IT, with 81 percent of organisations reporting accelerated activities in this department, demonstrating the importance of IT in building infrastructure that can support more agile, innovative operations across businesses. The next most popular areas for digital transformation activities were operations and customer service, all of which benefit from data-led business strategy.  

“Data driven organisations gain a critical competitive advantage, equipping leaders with key insights to drive informed decisions and create unparalleled business agility, said Toby Alcock, CTO of Logicalis comments.

“After 18 months of disruption and rapid transformation, organisational leaders need to reassess business operations to define a more flexible, adaptive, and scalable environment for businesses, partners, and customers. By focusing on data as the central tenet of the digital transformation business can directly attribute these solutions to positive changes to top-line revenue or bottom-line outcomes.”