The COVID-19 pandemic has forced the rapid adoption of digital technologies, bringing about years of change in just a few months. One McKinsey executive survey reports that companies have accelerated the share of digital or digitally enabled products in their portfolios by seven years. This applies as much to government and public sector as it does to the private sector.

With the huge increase in consumers accessing products and services digitally, people have come to expect the same customer experience from the public sector. This customer centricity is at the heart of the Granicus UK Virtual Summit on April 27, 2021.
With a theme of ‘Better Together – Partnering with the Public Sector to drive Digital Transformation’, Granicus invites attendees at the free event to engage with central and local government leaders on the topics that matter most for re-engaging the public in 2021 and beyond. This includes exceeding the public’s expectations, how digital can be the catalyst for corporate change and digital transformation in revenue and benefits.
Among industry keynote speakers, the event will feature transformation managers from both Plymouth and Gloucester City Councils, who will speak about implementing culture change in the context of digital transformation and placing the customer experience at the forefront of their efforts.
“We are thrilled with the programme for our UK Virtual Summit on April 27, and have engaged some great speakers not least, Nancy Rademaker who is a digital transformation thought leader and will speak to us on customer centricity,” said Ian Roberts, Managing Director, Granicus UK.
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“As well as Nancy we will hear about the future of tech in the public sector from our esteemed Head of Product, Bob Ainsbury and we will be facilitating roundtable sessions giving everyone a chance to share ideas and network. It looks to be a fantastic event!”
Speakers include:
- Bob Ainsbury, Chief Product Officer at Granicus
- Nancy Rademaker, International Keynote Speaker & Co-Founder at Drawify
- Peter Honeywell – Transformation Architecture Manager, Plymouth City Council
- Jason Eakins, Business Development Manager, Granicus
- Bob O’Brien – Transformation and Commercialisation Manager, Gloucester City Council
- Hilary Jones, Chair, Tailwind Digital
- Tom Styles, CTO, Principal Consultant Tailwind Digital
- Faye Hambleton, CEO, Principal Consultant, Tailwind Digital
- Andy Melvin, Managing Director, Govtech
The event will be hosted by Samme Allen, Emcee, Founder and Chief Participation Strategist at Samme Allen & Associates.