Editorial

Deliveroo partners with Onfido for onboarding riders

Onfido’s AI-powered identity verification technology enables Deliveroo to more efficiently onboard riders in response to demand from lockdown customers

Posted 7 October 2020 by

Deliveroo is rolling out Onfido’s AI-powered identity verification technology to support the online food delivery giant’s global expansion. 

The new partnership will make it easier and quicker for Deliveroo riders to onboard securely. This will ensure that Deliveroo is able to scale to meet the surge in demand created by COVID-19 lockdown restrictions. 

“We’re pleased to be partnering and expanding with Deliveroo who share our commitment to providing user-friendly and accessible services for everyone, wherever they might be,” said Husayn Kassai, CEO and co-founder of Onfido.

“The ability for Deliveroo to meet the demand of its restaurant partners will play a critical role in the sustainability of many restaurants on our high streets over the coming months. We’re delighted to partner with Deliveroo to meet these demands across the world, providing a secure, user-friendly service that helps them quickly onboard new riders.”

Onfido’s AI-powered technology completes document verification and checks that the ID matches the user’s face using facial biometrics. This ensures the person presenting the identity is the legitimate owner and is physically present. 

Onfido automates verifications on more than 4,500 ID document types across 195 countries while using human experts to verify outliers. The modern workflow means that there is no requirement for new riders to provide additional documentation and saves Deliveroo time and money on manual reviews, as more people seek the flexible work that Deliveroo offers.