UKCloud is rolling out a new portfolio of managed IT operations services that it says will reduce the complexities of managing dispersed IT environments.
The firm’s recent State of Cloud Adoption survey found that 83 percent of public sector organisations said that lack of skills and resources is impeding their adoption of cloud. This in turn can create security vulnerabilities.
UKCloud says public sector IT teams face continued demand for digital technologies which will further increase the complexity of IT operations and the risk of ungoverned shadow IT and IT outages.
“We believe that public sector organisations deserve the support of a team that will stand shoulder-to-shoulder with them during times of need,” said Katherine Stubbings, head of service delivery at UKCloud.
UKCloud has released an expanded portfolio of managed services includes managed Monitoring as a Service, a 24/7 monitoring solution that leverages AIOps to reduce alert noise and enhance the productivity of the specialist analysts. It also offers a Managed VM Recovery Point to ensure to ensure Virtual Machines (VM) are protected. In the event of disaster, the entire VM or individual files can be restored from a Recovery Point within the previous 24 hours.
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The company will also provide Patching as a Service, which it says will ensure routine OS patch management for compute instances deployed across UKCloud’s multi-cloud platform. Typically, organisations spend circa 18,000 hours on this activity annually, amounting to a cost of £1 million.
In addition it offers Anti-Virus as a Service to protect environments from viruses and malware, claiming to save organisations up to 40 days of resource typically spent investigating non-incidents.
Finally, it includes Runbook Automation as UKCloud maintains that as organisations look to gain more visibility, the speed of which these issues are resolved becomes key. UKCloud will execute a predefined set of actions in response to well understood events to achieve a specific outcome, helping to accelerate time to resolution for known issues.
The Crown Commercial Service (CCS) has agreed a Memorandum of Understanding (MoU) with UKCloud to deliver cloud services at preferential terms to the public sector.
