Bedfordshire Fire & Rescue Service has unveiled what may be the UK’s first control centre built on full cloud technology.
It utilises the combined Motorola Solutions cloud-based control room solution CommandCentral CRS, data storage solution CommandCentral Vault and the integrated CAD solution delivered by Motorola partner 3tc.
“We strive to provide an outstanding Fire and Rescue Service to the citizens and visitors of Bedfordshire and lead the way with the latest digital technologies to respond faster and more effectively,” said Paul Fuller CBE, chief fire officer at Bedfordshire Fire & Rescue Service.
“Our control room is at the epicentre of our operations and needs to be failsafe so that every vital piece of information is captured and responded to as efficiently as possible. Through our work with Motorola Solutions and 3tc, we wanted to make a future-proof investment and be the first Fire and Rescue Service to adopt full cloud technology for our control room to further improve our robust, 24/7 operation to make us more responsive and help protect our community.”
The updated control room, which receives more than 60,000 calls per year, integrates voice, data and multimedia communications on a single platform where all data is captured and processed. This means that incidents can be responded to and reported more efficiently.
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It is also able to scale data capacity at busy times and reduce costs through the automation of tasks, such as reporting, that were previously done manually. Motorola says the hosted solution also enhances resilience and support for agile working, so that staff can work remotely and from different sites.
“Bedfordshire Fire & Rescue Service is clearly a pioneer when it comes to developing a cloud-based control room,” said Fergus Mayne, country manager and head of sales UK & Ireland at Motorola Solutions, in a statement.
“As the next evolution of public safety technology, the new solution can be relied upon as it can be managed remotely with 24/7 support with greater resilience. Ultimately, the new platform enables control room staff to focus on the job at hand – resolve the call at the first contact or dispatch resources in the most efficient way possible to protect the public.”
This article has been amended
