Tower Hamlets to use Verify as basis for secure service access to services

Company working with GDS, Post Office, DWP and Tower Hamlets Council on a Verify-backed public and private sector project to implement highly assured online identities for hard to reach customers

Posted 14 May 2019 at 8:13am by

News has emerged this week of some great progress on a project to create Verify-based Digital identities for vulnerable people in Tower Hamlets.

Stuart Young, Etive MD

Its participants tell us the aim is to helping citizens who need support to access public services, who lack the digital footprint required to establish their identity and eligibility for access to public services.

This Beta project will support vulnerable citizens who lack a digital footprint, to achieve an assured digital identity and enable them to access public services quickly and efficiently. Local authority data, collected and stored in a special citizen personal data store, the Digital LogBook (DLB), will be used by Identity Providers (IDPs), in this case the Post Office, to create identity accounts aligned to Government standards. From these accounts, residents will be able to access and complete a range of Government and local authority online transactions.

Leading the project is UK Digital Identity specialist Etive, with a partner roster that includes the London Borough of Tower Hamlets, Government Digital Service, Post Office, DWP and the Open Identity Exchange (OIX). 

The local government stakeholder certainly sees the initiative as doing that – with Tower Hamlets Mayor, John Biggs, claiming that, “This project is extremely important for residents in our borough, as many are financially excluded and Digital Identity aligned to government standards will help give them the opportunity to have a digital presence to access services online. 

“We are committed to reducing inequality and as more services move online, we want to make sure all of our residents are digitally included.”

And for Etive MD Stuart Young, “This project really helps us understand ways in which we can better support the most vulnerable in society, who are high users of public services in times of greatest need. Proof of identity is a prerequisite to being able to access critical services and to participate in modern social and economic systems.”

The project follows on from the success of an earlier Etive/Tower Hamlets Discovery and Alpha project which was all about assessing the use of local authority data to create highly assured online accounts by IDPs (Identity Service Providers).