The Government Digital Standard, which is there to help government build and run “effective, user-focused digital services”, is about to have its first overhaul since its last tweak in 2015, is to become something wholly new – a ‘Government Service Standard’ instead.
The announcement came via a new blog post on the GDS website late last week, where the Government Digital Service’s Stephen Gill and Lydia Howland explains how far the Standard has come since it was first rolled out in 2014.
“The current Digital Service Standard focuses on transactional digital services – the interactive digital parts of the service. It doesn’t look at other elements of the end-to-end service,” write the pair.
But the way government thinks about services is changing, they state, prompted by a need to move from looking at isolated transactions to looking at whole, end-to-end services.
These are more like services as users understand them, such as learning to drive, or starting a business, GDS is saying – so government needs to reflect this.
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And it needs your help to do so, with the Service opening up a consultation process to get wider input on ideas it’s come up wit by talking to stakeholders inside Whitehall.
“Now we want to do some wider consultation with people involved in delivering government services,” says the post.
It plans to do this via three special October workshops in London (13th), Sheffield (17th) and Newport (23rd).
Check out the post for details here, which also gives details of an email discussion group you can participate in if you can’t make the physical events.
