Editorial

The Digital Marketplace Contenders, 10: iCore

‘Much of our work is focused around helping organisations understand the emerging digital space’ – what Service Management specialist iCore want to bring to the market

Posted 27 April 2017 by

Our next Digital Marketplace Contender is iCore, a London-based provider of IT Service Management consultancy. We spoke to its Managing Director, Tony Jupp.

Welcome to the Digital Marketplace Contenders, Mr Jupp. Let’s start by you telling us about your company; what is your value proposition?

iCore is the UK’s largest independent service delivery consultancy. We provide pragmatic service and governance consulting aligned with many of the industry IT best practices, including ITIL, Agile, DevOps, COBIT, PRINCE2, Lean Six Sigma, SFIA, CMMI and ISO20000 – but we remain pragmatic, not dogmatic, in our application of any and all techniques.

At iCore, we believe delivering a consistent service is at the heart of organisational success. We pride ourselves on imparting independent, honest advice, based on our wealth of experience in designing, delivering and embedding robust Service Delivery solutions. Our consultants undertake a full range of engagements to deliver that, ranging from strategic advice, transformation planning and execution through to process design and delivery, interim management and service improvement, all geared to improving the reliability of your service while placing the customer and business value as our main priorities.

Sounds interesting. What is the relevance for the public sector?

iCore has more than 20 years of private sector experience in the design and delivery of all aspects of the end-to-end IT Operating Model. Much of our work is focused around helping organisations understand the emerging digital space and how to exploit and integrate new capability technologies such as automation, Utility Cloud and ‘as a service’ platforms to drive cost, optimisation and business value.

Alongside technology, though, it is imperative to adapt your end-to-end operating capability to maximise the impact of digital technology and add business value by providing pace and focus through the delivery or Agile methods and DevOps type structures. This can be an extremely beneficial change to the offering that IT makes to the business, but can also be disruptive and result in dysfunctional delivery practices if not viewed holistically with the lifecycle of the products and services in mind.

Why are you on The Digital Marketplace now, and what do you hope to achieve?

Engaging with large government departments has always been a challenge for SME businesses, with the cost of pre-sales activity and cycle time usually prohibitive. Now that HMG has a clear directive to make more use of SME suppliers and exploit the flexibility and faster onboarding (and exit) that we can provide, we believe we are well placed to offer our style of professional services across the Public Sector to demonstrate what pragmatic Service Delivery consulting can add in terms of value for money and the pace of delivering real change.

Finally, how did you find the process of on-boarding onto the Marketplace? Do you have any guidance or others on the basis of that experience?

We found the application process fairly straightforward, as we had the majority of the material available from our normal collateral and client engagements. It certainly helps to look at existing entries to get an idea of how people have approached it in the past. That said, I think that the key is to have a clear definition of your own positioning and the way that you want to position yourself within the sector before looking at starting the application, process. though.

If ThinkDigitalPartners.com came back to talk to you in a year, what would you like to be able to say you’d achieved in the public sector?

It would be great to say that we have succeeded in using the Digital Marketplace to expose public sector organisations to our brand of consulting and demonstrated the flexibility and pace we can apply to the challenges faced by all businesses in today’s customer and cost competitive world.

That will happen best, I think, through the team and I working hard to share our learnings from the private sector on how corporations deal with the growth in digital technology and adapting to bi-modal delivery methods to run leaner, faster and cheaper while providing a repeatable, competitive customer experience.

Thanks for your time, Mr Jupp – and good luck on The Digital Marketplace.