London Ambulance Service: New Year’s system disruption review ongoing

Control room staff working for the organisation required to use paper-based systems to log calls for several hours on New Year’s Day

Posted 5 January 2017 by

The London Ambulance Service has said it remains too early to draw conclusions from an ongoing review into technical difficulties that saw staff logging emergency calls by pen and paper for several hours early on New Year’s day.

Peter McKenna, the service’s deputy director of operations, said that a decision was taken to return to using pen and paper system to handle calls between 12:30am and 5:15am as celebrations continued across the capital.

The organisation said that it was currently reviewing the reasons for the computer disruptions, which would be shared when available, along with any potential responses to be taken.

“Our control room staff are trained to operate in this way and continue to prioritise our response to patients with life-threatening conditions, using the same triage system as usual,” he said.

“We also have additional clinicians on duty to offer control room staff clinical advice [if] needed.”

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