PAC: probation service ICT is “inefficient, unreliable and hard to use”

Parliamentary spending watchdog critical of impact of poor ICT on transformation efforts; wants urgent improvement in usability of nDelius case management system used by NOMS

Posted 27 September 2016 by

'Waste' by Angelina Obando, FlickrThe Public Accounts Committee (PAC) has warned of the impact poor ICT systems have had on efforts by the Ministry of Justice (MoJ) to transform probation services.

In 2014, the PAC said it reported on the changes underway to probation services in England and Wales, outlining several risks and challenges. Now, two years on, it has warned that there is still no clear picture of how the new system is performing in important areas of the reforms.

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