Author Archives for Christine Horton

AI not widely used in government

March 19, 2024 11:21 am Published by Comments Off on AI not widely used in government

National Audit Office report finds a lack of AI adoption across government bodies, despite a June 2024 deadline for adoption plans.


In the spotlight: Sheffield City Council

March 18, 2024 7:20 am Published by Comments Off on In the spotlight: Sheffield City Council

Sheffield City Council needed a contact centre solution which could facilitate the breadth and depth of services the Council provides, while improving relationships with communities, city wide.


Building a productivity plan that delivers financial resilience

March 12, 2024 9:02 am Published by Comments Off on Building a productivity plan that delivers financial resilience

Local authorities are under pressure. They have been asked to demonstrate productivity when still overwhelmingly reliant on legacy IT systems. Mark Gibbison, VP global public sector & higher education at Unit4 argues for less reliance on customisations to enable the public sector to better use the data within their IT systems, and allow more detailed understanding of user needs.