Author Archives for Christine Horton

In the Spotlight: Mersey Care NHS Foundation Trust

January 27, 2025 7:28 am Published by Comments Off on In the Spotlight: Mersey Care NHS Foundation Trust

When Mersey Care NHS Foundation Trust needed to fast-track the launch of its 24/7 urgent Mental Health Crisis Helpline during the COVID-19 pandemic, it realised its existing technology simply couldn’t keep up with the demand. Together with ITGL, Calabrio and Cisco Webex Contact Center, it implemented a solution that’s not just meeting NHS directives but improving care outcomes for patients and safeguarding clinicians.