A new report describes legacy systems as a “deadweight” holding back the public sector’s ability to transform services and operate more efficiently.
Digital identity news from around the world.
NHS North East London Integrated Care Board (NEL ICB) has modernised its infrastructure by replacing a legacy NetApp and VMware environment with a Nutanix-based private cloud platform.
A proposal to help Department for Work and Pensions caseworkers make faster and more accurate benefits decisions has won the 2026 Civil Service AI & Data Challenge, securing £50,000 of technical support from NTT DATA to help bring the idea closer to implementation.
Digital inclusion shouldn’t be treated as a specialist concern or late-stage checklist item, say experts.
“Trying to do it the way we’ve done it before in the world now is just dumb.” Government organisations can’t continue delivering digital services using old planning models in the current era of volatility and disruption, speakers at Think Digital Government warned.
UK public sector organisations are moving beyond AI pilots and into large-scale deployment, Salesforce said as it opened its new London AI Centre.
MPs say rushed plans for mandatory digital ID checks undermined confidence in technology that could still improve access to public services.
AI should help people navigate public services more easily and free staff from admin, but government must avoid chasing “shiny solutions”, according to speakers at Think Digital Government.
New AI-powered help centre aims to cut query times, automate routine support and improve supplier and staff experience across the NHS.
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