Think Digital Partners is very pleased to be able confirm that Mark Prince, Product Manager at HM Passport will be presenting a case study on the authentication system now used in the new digitisation of passport applications
HM Passport Office discusses how it has transformed its old paper based “countersignature” process to confirm the identity of passport applicants and replaced it with an online authentication system to support the digitisation of applications. This session will discuss how the digital team solved challenges and got the right balance between confirmation of identity and usability of the service.
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About Mark Prince:
Mark Prince is the Product Manager for the digital passport application service at HM Passport Office (HMPO). The HMPO has embarked on an ambitious transformational program to move away from largely paper based application and processing of passports to digital services and automation. Mark is responsible for the vision and development of the user facing application service which has enabled the use of digital photos and communications to deliver a world class user experience.
As part of this program Mark was responsible for the development and integration of a digital identity authentication service that balances user needs whilst meeting the organisation’s commitment to public protection. Mark joined HMPO in 2016 and prior to this worked in digital transformation at DWP and HMRC.
You can register to attend our digital identity conference here.