CHAIR’S WELCOMING REMARKS
Our regular chairman, David Bicknell, welcomes all delegates, sponsors, and speakers to our conference and sets out the day’s agenda.
- David Bicknell, Principal Analyst, Technology Thematic Research, Global Data
The need to be able to easily identify yourself is growing in an ever increasing online world as is the need to reduce the duplication of services and improve user experience to enable people to be able to easily access the services they need most.
In this talk Natalie Jones, Director for Digital Identity from the Government Digital Service (GDS), will outline GDS’s mission for a simple, joined up and personalised experience for Government services by way of a new digital solution which supports a key commitment of the Government Reform agenda, to deliver better for citizens. Using the case study of GOV.UK Natalie will outline the new model for allowing people to sign in to all services available to members of the public in the same way.
- NATALIE JONES OBE, Director for Digital Identity, Government Digital Service
EXPANDING IDENTITY: HOW BIOMETRICS AND EXTENDED REALITY ARE TRANSFORMING DIGITAL ID
Government issued IDs, like passports, are the gold standard for identification. But as people use IDs to access an increasing variety of digital and physical services it might be time to challenge the status quo. Could a single government digital ID be used across both public and private organisations? Could identification expand to incorporate a wider range of elements? And could your ID become something you are, rather than just something you hold?
In this talk, Toni Horn, a strategic design expert from Accenture’s Fjord studio, will look at how technology trends have reshaped how identity is viewed. We will hear examples of how organisations have used biometrics and extended reality to reimagine their relationship with users. And we will explore the opportunity to use them to create more seamless and accessible public services as well as the challenges of applying them within government.
- TONI HORN, Strategic Design Lead, Fjord
- ILZE SKUJINA, UKI Health & Public Service Strategy & Consulting Digital Identity, Accenture
SOCIAL INCLUSION AND GOVERNMENT IDENTITY SERVICES
Social inclusion and digital identity go hand-in-hand. Government’s, perhaps more than any other sector need to ensure that digital services are accessible by all.
How can the tech industry help government to formulate meaningful policy around social inclusion?
How can the design of fully accessible identity for all turn citizen identity into an enabling technology?
- CHERYL STEVENS MBE, Digital Director, Shared Channels Experience, DWP Digital
- SUSAN MORROW, Head of R&D, Avoco Secure
- LOUISE MAYNARD-ATEM, Lead Researcher, Women in Identity
- JESSICA FIGUERAS, Vice-Chair, UK Cyber security Council
IDENTITY IN ACTION WITH AUTH0
This session is a fireside chat between Jessica Figueras, Vice Chair of the UK Cyber Security Council and Jas Sagoo, Senior Director of Solution Engineering and Technical Services, International at Auth0. Jas shares insight into some of the lessons learned from activities carried out by the Auth0 across both the public and private sector
- JAS SAGOO, Senior Director of Solution Engineering and Technical Services, Auth0
- JESSICA FIGUERAS, Vice-Chair, UK Cyber Security Council
MORNING COMFORT BREAK
TRUSTWORTHY AI AND DIGITAL IDENTITY
Digital ID is becoming the gateway to the resources and opportunities and the incentives to misuse, commit fraud, breach or manipulate these systems are growing with their scope. We need to look at how we can make digital infrastructure for ID systems trustworthy by confronting evolving risks and evocative issues.
There is a commonality to issues faced by countries across the globe: What are the socio-political impacts of digital ID? What are the best governance frameworks to protect users of digital ID systems? How can we ensure that they protect the most vulnerable in society?
The answers to these questions lie in security systems that are confidential, delivered with integrity and are available to those in a format who need it most. Privacy and ethics will help ensure that systems are transparent and can be controlled. These pillars will make an approach to trustworthy ID robust in the face of unexpected events/environments and resilient to stress and the need to react. Consideration of how to build trustworthiness into these dimensions is a key focus of the Gates project at The Alan Turing Institute.
- PROFESSOR CARSTEN MAPLE, Fellow, The Alan Turing Institute
DECENTRALISED IDENTITY – TRANSFORMING DIGITAL JOURNEYS
During the pandemic, the world has seen constraints on both public and private sector organisations that primarily relied on paper-based and face to face methods of identity verification. The world needed to keep moving. Recruits needed to continue their onboarding processes, and administrative staff had to be certain that new employees had the credentials and qualifications required to carry out specialised work. Doctors needed to travel between new clinics and hospitals quickly to save lives. Students needed to keep learning and enrolling on virtual platforms. Organisations have used numerous digital methods to tackle identity verification and proofing to deploy resources smoothly and securely. How can the public sector use decentralised identity to build and maintain trusted digital transactions with staff, within government departments, and citizens?
This session will explore the opportunities, benefits and use cases of decentralised identity across higher education, industrial, healthcare, and beyond, focusing on:
Access to high-value resources
- ALASDAIR MURRAY, Chief Product Officer, Condatis
- ROHIT GULATI, Senior Program Manager, Identity Engineering, Microsoft UK
THE IDENTITY FIT AND LOCAL GOVERNMENT SERVICES
Local government is increasingly looking how citizen services can be replicated / replaced by digital versions. How can this be done so that all citizens have equal access to these services and in a way that secure against fraud when identity document such as birth, marriage, and death certificates are used?
- Susan Morrow, Head of Research & Development, Avoco Secure
- SAM LAIN-ROSE, Digital Lead, Kent County Council
- JASON BANKS, Head of Identity and Access Management, ITC Secure
IDENTITY IN ACTION – OKTA
The session will be a fireside chat between Jessica Figueras, Vice Chair of the UK Cyber Security Council and John Grundy, Senior Manager of Technology Partnerships, EMEA. John will share insights into digital identity for government and how these compare to the private sector, how Okta fits into a complex technology landscape, and which questions local authorities should ask software providers when starting to think about digital identity solutions.
- JOHN GRUNDY, Senior Technology Partnerships Manager, Okta
- JESSICA FIGUERAS, Vice Chair, UK Cyber Security Council
LUNCHTIME COMFORT BREAK
THE VALUE OF MOBILE IDENTITY VERIFICATION
Our citizens live in a mobile-first society. What not everybody knows is that mobile phones are a great foundation for identity verification, in combination with chipped identity documents. But how does this work? Also, is it acceptable for our citizens and people from outside the UK?
This session will consider how the UK Home Office EU Settlement Scheme programme that has used this possibility with tremendous success.
- MAARTEN WEGDAM PHD, Founder and CEO, Innovalor
INTERNATIONAL IDENTITY PANEL
This regular session looks at examples of best digital identity practice, experiences, and learnings from identity experts across Europe and beyond.
- KAY CHOPARD, Executive Director, Kantara Initiative
- COLLEEN ELLIOT, Digital Identity Strategy Lead, Worldwide Public Sector, Microsoft
- COLIN WALLIS, Executive Director,, Digital Identity New Zealand
WHO ARE THE ID CHALLENGED AND HOW CAN WE INCLUDE THEM IN DIGITAL ID?
We know that Digital ID will only work if it’s inclusive. All those who want to get a Digital ID must be able to obtain one. But who will struggle do get an ID through purely digital means? A recent OIX report has identified nearly 6m people in the UK will struggle to get an ID ‘digitally’.
We call them the ID Challenged. Who are they? How do we make sure they have better chance of getting an ID digitally? What other options do we offer to ensure they can get a Digital ID?
- NICK MOTHERSHAW, Chief Identity Strategist, Open Identity Exchange
DWP’S APPROACH TO REMOTE IDENTITY VERIFICATION FOR CITIZENS: LESSONS LEARNED SO FAR
DWP set-up Identity & Trust (ID&T) to implement cross-channel identity verification (IDV) capabilities for DWP service lines. The last 18 months has seen a focused user-centred design and research process that seeks to understand the needs of citizens around remote IDV, taking the resulting solutions from Discovery to Alpha, with a Private Beta due soon.
Jane and Ben will take you through the journey the ID&T Design & Research team has undertaken, covering the challenges of designing a central capability (as opposed to an end-to-end service), the pitfalls they encountered, and the resulting IDV design and research insights and good practices that have emerged from their work.
- JANE HALL, Interim Lead User Researcher, Shared Channels Experience, DWP Digital
- BEN FRASER, Interim Lead Interaction Designer, Identity & Trust, DWP Digital
FUTURE OF IDENTITY PANEL
We close with our regular panel session discussing what tomorrow’s identity sector might look like.
- LORD (CHRIS) HOLMES OF RICHMOND MBE, Digital Advisor, Cabinet Office
- TRACEY FOLLOWS, Founder and CEO, Futuremade
- GLEN ROBINSON, National Technology Officer, Microsoft UK
- JORDAN MOODIE, Head of Legislation and Evidence, Digital Identity Team, , DCMS
Our chair, David Bicknell, summarises the of the sessions that you have heard today and closes the conference.
- David Bicknell, Principal Analyst, Technology Thematic Research, GlobalData