Think Digital Identity for Government (June 2022)

CHAIR’S WELCOMING REMARKS

Our regular chairman, David Bicknell, welcomes all delegates, sponsors, and speakers to our conference and sets out the day’s agenda.

• David Bicknell, Principal Analyst, Technology Thematic Research, GlobalData

GOVERNMENT KEYNOTE: DIGITAL IDENTITY FOR YOU, FOR ME, FOR EVERYONE! ARE YOU READY?

Natalie Jones OBE, Director of the One Login for Government Programme will speak about her experience in leading the development of the UK Government’s flagship Digital Identity System. Natalie’s speech will set out the groundbreaking vision agreed across Government, the roadmap to success and current progress. She will also discuss the use of new technologies and give an insight into some of the challenges faced in delivering a programme of this magnitude.

• Natalie Jones OBE, Director for Digital Identity, Government Digital Service

DWP DIGITAL CASE STUDY: PROPORTIONATE ID IN THE PUBLIC SECTOR

Cheryl Stevens MBE, Digital Director, Shared Channels Experience at Department for Work and Pensions team will present a case study on the departments use of proportionate identity across channels.

• Cheryl Stevens MBE, Digital Director, Shared Channels Experience, DWP Digital

SECURE ACCESS FOR A CONNECTED WORLD

Todays digital world has become more complex and there are countless interactions between people, machines, and apps – and its growing. IAM systems are under strain to manage new digital initiatives and deal with threats. Before digital explosion you could control access with the right “gates”, but now the digital estate is growing and changing too quickly. We need secure access for every interaction, human and non-human, which requires a solution that is comprehensive and connected.

Ilana Smith and Brandon Murdoch from Microsoft UK will share insight into the creation of a trusted identity fabric that can serve the entire digital estate now and into the future. This will provide a safe entryway, not a gateway restricting access, which will help you verify all identities and secure, manage, and govern access to any resource.

• Brandon Murdoch, Partner Director of Engineering, Microsoft UK
• Ilana Smith, Principal PM Manager, Identity Dublin, Microsoft UK

UK DIGITAL IDENTITY AND ATTRIBUTES TRUST FRAMEWORK

George Muscat, DCMS’ Policy Lead for development of the UK Digital Identity and Attributes Trust Framework will be looking at a set of rules including roles, policies, procedures and standards governing the use of digital identity. George will be speaking on the government’s progress on the trust framework after working closely with stakeholders to test and receive feedback on the alpha update iteration of the trust framework over the last year. He will also set out the government’s vision for the role the trust framework will play in the digital identity ecosystem – to help organisations check identities and share attributes in a trusted and consistent way, enabling interoperability and increasing public confidence.

• George Muscat, Digital Identity & Attributes Trust Framework Lead, DCMS

THE EVOLUTION OF DIGITAL IDENTITY AT DEFRA

Since May 2018, Condatis and the Department for Environment, Food and Rural Affairs (Defra) have worked together on several Customer Identity and Access Management (CIAM) strategy and implementation projects. In this panel session with Defra’ Enterprise Architect, Tim Skaptason we will cover where Defra started off in their digital transformation journey, the evolution of Defra’s digital identity framework, and how they have enhanced their digital services over the years.

Defra have several differing user types, from external European and International bodies, public and private sector bodies, Academics and student researchers, voluntary and third sector organisations, and the general public. Together with the team at Defra, Condatis have collaborated on strategy and the provision of a standards-compliant orchestration engine, while retaining the existing Defra component responsible for application of complex business rules, protecting Defra’s past investment.

Defra’s investment in innovations opens the potential for opportunities using password-less technologies and verifiable credentials, to further improve their services and simplify the end-user experience.

• Tim Skaptason, Enterprise Architect, Department for Environment, Food and Rural Affairs
• Chris Tate, CEO, Condatis

THE PENSIONS DASHBOARD AND DIGITAL ENTITLEMENT

The Pension Dashboard has been a complex system to develop. Many people have several pensions and often need to delegate pension management. Most pension systems are manual, and paper based, authorisation for a financial advisor to act on your behalf is done on paper. How can this highly manual process be expressed in the digital world, especially if the demographic is non-digital native?

This session will explore the ways and means of making pension management and access digital and how entitlement and delegation fit into a digital identity-driven system.

• David Reid, Head of Policy, Engagement & Analysis, Pension Dashboard Programme
• Nick Mothershaw, Chief Identity Strategist, Open Identity Exchange

MONITORING THE REGULATORY LANDSCAPE AND FUTURE DEVELOPMENTS ON THE HORIZON

Join Experian and leading experts for a panel discussion on the evolving regulatory trends shaping the identity market and impacts on lenders and consumers alike. Along with looking at what could future regulatory implications look like for government.

• Cheryl Stevens MBE, Digital Director, Shared Channels Experience, DWP Digital
• Tom Gadsden, Product Director Digital Identity, Experian
• Victoria Jackson, Senior Business Development Manager, Identity and Fraud, Experian
• Matt Russell, Partners, PwC

THE IDENTITY FIT AND LOCAL GOVERNMENT SERVICES

Local government is increasingly looking how citizen services can be replicated / replaced by digital versions. How can this be done so that all citizens have equal access to these services and in a way that secure against fraud when identity document such as birth, marriage, and death certificates are used?

• Philip Graham, Digital Programme Director, Blackpool Teaching Hospitals
• Saroj Baines, Local Government Account Executive, ForgeRock

IDENTITY VERIFICATION: HOW (NOT) TO CHOOSE BETWEEN TRUST AND CONVERSION

Remote identity verification is the corner stone for any digital identity system, and at the same time infamous for dramatic conversion and fraud risks. In the old days static knowledge based on data linked to users was used for the identity verification, but causes both fraud and low conversion. Current approaches center around document centric  identity verification, leveraging the NFC chip in modern identity documents when possible.  In this presentation we provide an analysis of technologies that can be used here, and their advantages and disadvantages in terms of conversion and trust.

• Maarten Wegdam, CEO and Co-Founder, Innovalor

INTERNATIONAL IDENTITY PANEL

This regular session looks at examples of best digital identity practice, experiences, and learnings from identity experts from North and South America, New Zealand and Finland.

• Riitta Partala, Director, Digital Identity, Finnish Digital Agency
• Agustin Suárez, Undersecretary of Smart City, Government of the city of Buenos Aires
• Kay Chopard, Executive Director, Kantara Initiative
• Colin Wallis, Executive Director, Digital Identity New Zealand

WHAT LESSONS CAN THE PUBLIC SECTOR LEARN FROM PRIVATE SECTOR DIGITAL IDENTITY INITIATIVES?

This session covers off some interesting initiatives across private sector identity projects and reflects on approaches that can be adapted for the public sector.

• Sandy Porter, Founder and Executive Director, Avoco secure
• Clare White, Public Sector Account Manager, Okta

FUTURE OF IDENTITY PANEL

We close with our regular panel session discussing what tomorrow’s identity sector might look like, hearing from a variety of panellist across the public sector, analyst and supplier communities.

• Christophe Prince, Director for Data and Identity, Home Office
• Steve Warburton, Deputy Director Identity and Trust Services, DWP Digital
• Lydia Teebay, Lead Designer, Digital Identity, Hippo Digital UK
• Rob Anderson, Research Director- Central Government, GlobalData Technology
• Jessica Figueras, Founder, Hither Ventures
• Bryan Glick, Editor in Chief, Computer Weekly

Chairs Summary

• David Bicknell, Principal Analyst, Technology Thematic Research, GlobalData