Online channels and greater use of self-service should enable support when people really need those services, says customer engagement contender Freshworks
The Digital Marketplace
‘After our success in the commercial sector, we believe there is a need for the same quality of professionalism in the digital public services market,’ says this ambitious IT services firm
As of July 2017, total spend through the Digital Marketplace topped £2.6bn, says GDS - and 45% was with SMEs
'We need a step change in public procurement and contracting' to get there, says the Service - which has set up a special one-day event to try and figure out how
Tony Singleton joins Brighton-based public sector procurement consultancy to help tech SMEs 'make the most of the opportunities open to them'
'We knew G-Cloud was going to work better for us once our prospective customers began to ask us about procuring through it, rather than the other way around'
'In order to deliver public services at lower cost, efficient and effective services are required. And that means government organisations are focusing on their users,' thinks this IT managed services player
The whole Government Cloud sourcing vehicle is great if you’re educated in digital services and you’ve got a clear idea of your needs - but its not so good if you approach it from the angle of, “I work in Social Care, what is there to help me do my job better?” says this supplier of procurement and contract data to the public sector. Does it have a point?
'I think businesses looking to get onto the marketplace should make sure they are prepared for the work it entails': experienced e-Recruiter and G-Cloud veteran WCN offers its perspective on how to make the most of the opportunity
Shorter contract times, claimed easier way to sell, 100 new suppliers on this, the fifth year of G-Cloud as a force in UK public sector IT procurement