Editorial

Why It’s Time To Get More Skilled Up In Performance Management

A new practical workshop might help you get up to speed with all things ‘balanced scorecard’ – a concept many say is finally finding its rightful place in the UK public sector

Posted 15 March 2018 by Gary Flood


Are you interested in better measurement of what you’re achieving as a public sector CIO?

That’s got to be something of a rhetorical question – as the answer, in these times of constrained budgets and the constant need to digitally innovate, is almost certainly a ‘yes’.

As readers of Think Digital Partners will be all too aware, customers and citizens are increasingly demanding that their governments demonstrate results, and in many people’s eyes the introduction of performance management as a reform output is in response to increasing calls for the public sector to improve accountability and demonstrate value for money. It was also a response to the challenge faced by public sector organisations in instilling true systemic accountability, say other commentators.

On that basis, you may be interested in a series of upcoming master classes where you will be exposed to some of the key concepts in modern performance management.

The seminars, which include Birmingham, London, Manchester and Glasgow options for you in May and June, centre on current industry best practice around performance contracts, results-based management and the crucial concept of the ‘balanced scorecard’.

At the heart of the seminar is exposure to a specialist piece of software designed by the Balanced Scorecard Institute EMEAPerformancesoft, a tool claimed to support strategy execution through use of smart analytics and human capital alignment.

That means, say the organisers, that it adheres to the institute’s 10 Steps Execution Success Process (XSP) Strategy Execution Framework, in turn based on the work of the original creators of the balanced scorecard approach itself, Dr Robert Kaplan and David Norton.

The good news is that classical performance measurement disciplines have been extended to include the performance management of individual civil and public servants through implementation of performance contracts, results-based management as well as the balanced scorecard. That is a reflection, say practitioners who have benefited from exposure to these ideas, of a big shift from traditional procedural approaches to a more results-oriented culture, where priority is afforded to outcomes of public policies.

The idea, then, is a short practical course for managers like you that may provide useful insight on how performance management systems — as a tool for service delivery improvement – can inject new efficiencies and effectiveness in public sector service delivery interventions.

This input will provide a valuable insight on how performance management systems, as a tool for service delivery improvement, can inject new efficiencies and effectiveness in local government service delivery interventions. Global case studies to help delegates understand to what extent, if at all, performance management interventions have improved the quality of services delivered to citizens will be a central feature of the special one-day overview.

If you’re interested in finding our more, please check out the event here.

We think it looks worth your time – and we hope you get something out of it.